IT Support Cost & MSP Readiness Calculator

Use your own support volume, labor cost, and operational answers to estimate productivity cost from IT downtime and evaluate whether managed IT services may make financial and operational sense.

Echelon Technologies provides managed IT services, cybersecurity, cloud services, help desk/support, network management, and technology consulting for businesses.

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Uses only your inputs

Shows assumptions clearly

No savings guarantee

Estimated productivity cost from IT downtime

$0/mo

$0 per year, based only on the assumptions entered in this calculator.

MSP Readiness Score

0/100

Higher scores indicate more mature, centrally managed IT operations. Lower scores indicate more areas that may benefit from defined IT ownership and management.

Needs clearer IT ownership

Start by assigning ownership for support, devices, backups, security, and user access before routine issues become business interruptions.

Supported users

Issues per user/mo

Cost assumptions

Enter your own numbers. The estimate assumes each issue affects one employee at the hourly cost you provide.

Number of employeesUsed to frame the size of the business.Computers/users requiring IT supportInclude supported computers, users, or both if that is how you track support.Approximate IT support issues per monthUse your help desk tickets, emails, calls, or best internal estimate.Average employee hourly cost$Use wages, burdened labor cost, or another planning figure you trust.Productive time lost per IT issuehrsEstimate the affected employee's downtime, troubleshooting, and follow-up time.Current monthly IT support cost, if known$Optional. Enter vendor spend, support contracts, or known recurring IT support costs.

Support model

These answers shape the MSP Readiness Score and the recommendations below.

Internal IT staffEmployees or a team handle support and technology operations.Outsourced IT supportA vendor or provider handles some or all IT support.No dedicated IT supportIT issues are handled informally or as needed.

Need after-hours supportUseful for teams with evening, weekend, field, or interruption-sensitive operations.

Microsoft 365/Google Workspace administration

HandledAdministration is assigned and actively maintained.Partially handledSome settings or requests are managed, but ownership is uneven.Not handledNo clear owner manages accounts, settings, sharing, or changes.

Central IT management

Check the areas that are centrally managed today.

ComputersInventory, standards, lifecycle planning, and device ownership.PatchingOperating system, application, browser, and firmware updates.BackupsCritical data, cloud mailboxes, files, and restore testing.SecurityEndpoint protection, MFA, alert review, and baseline controls.NetworksFirewall, Wi-Fi, remote access, switches, and documentation.User onboarding/offboardingAccount creation, permission changes, device setup, and exits.

Estimate details

These are planning estimates, not a quote, guarantee, or promise of savings.

Monthly productivity cost: $0
Annual productivity cost: $0
Formula used: Issues per month x lost hours per issue x average employee hourly cost.
Current support cost: Not included because no monthly IT support cost was entered.

Biggest IT-management gaps

Backups not centrally managed

High

Confirm what is backed up, protect at least one backup copy, and schedule restore tests.

Security not centrally managed

High

Assign ownership for endpoint security, account protection, and alert review.

Patching not centrally managed

High

Set a patching cadence and a faster path for critical security updates.

Computers not centrally managed

Medium

Create a current inventory and define who owns computer setup, replacement, and support.

Networks not centrally managed

Medium

Review firewall rules, wireless networks, remote access, and network documentation.

Recommendations

Complete the issue volume, hourly cost, and time-lost fields to estimate productivity impact from IT downtime.
Prioritize central management for computers, patching, backups, security, and related IT operations.
Gather current monthly IT support spend so you can compare cost, coverage, and operational risk with more confidence.

Want to compare these costs with managed IT? Talk with Echelon Technologies.

Bring your calculator results, current support model, and biggest IT-management gaps to a practical managed IT discussion.

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